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Most frequently asked questions during the exporting process!

1 Q: What do I need to do to send my dog/cat overseas?
A: You first need to contact the Government of the country you want your dog/cat to go to and ask if you need to apply for an import permit or if there are any other requirements needed.

2 Q: How soon can I make a booking to fly my Dog/Cat?A: Normally the airlines will accept bookings approximately two weeks before the date you need your dog /cat to fly. We recommen not delaying your booking to last moment.

3 Q: What happens if I need to leave Argentina urgently? Can you look after my Dog/Cat before you send them to where I go?
A: Yes, we can offer domestic boarding for your Dog/Cat before sending to your country. We have an on site vet who can do any vaccinations required for. Please check that your dog/cat vaccinations are up to date. If you want to know what vaccinations are required please contact us.

4 Q: When should I purchase the crate for my Dog/Cat?
A: We would suggest you purchase the crate approximately one month before flying, to get your Dog/Cat used to it, so on the day of flying it is not totally unfamiliar. You will find that if you just put the Dog/Cat in the crate on the day of flying they will be very upset and frightened.

5 Q: Should I tranquilize my Dog/Cat before flying?
A: We do not recommend that you tranquilize your dog / cat before travel. If you feel your dog/cat needs to be calmed down then you could use a natural alternative.

6 Q: What can I do to prepare my Dog/Cat for travel?
A: You can help prepare your Dog/Cat for travel by slowly introducing them to strange environments (especially dogs). For example: go near wherever there is a lot of activity and loud noise. If you can make your dog/cat familiar with his/her travel crate by feeding them inside it, as well as slowly getting him/her to sleep in it, then when the big day comes they will not stress so much.

7 Q: I know you do grooming can you cut my dog's hair before leaving?
A: Yes we can We have on site Master Groomer that will bath and provide haircut to meet your pets’ needs.

8 Q: What size Travel crate will my Dog/Cat need?
A: The travel crate must be large enough for your Dog/Cat to be able to stand completely upright, turn around and lie down.

9 Q: How do I measure my Dog/Cat for the travel crate?
A: Measure your dog from the top of the head to the when standing up straight. Then you should measure from the tip of the nose to the base of the tail (top of the bottom), and across the chest. Cats do not normally need to be measured, unless exceptionally large. Please also tell us the weight of your dog/cat. If you give us the wrong measurements and the crate is too small for your dog/cat then you will need to pay more money as the airline charges by VOLUME METRIC WEIGHT and the new bigger crate will increase your airfare. IF YOU ARE GIVEN A QUOTE BY ANOTHER SHIPPER AND YOU WISH TO COMPARE WITH OUR QUOTE PLEASE CHECK THEY HAVE QUOTED YOU USING THE SAME CRATE SIZE AS US.

10 Q: Can I provide my own travel crate?
A: Yes you can provide your own travel crate and this will reduce the quote, but it must be International Air Transport Association approved. If we provide the travel crate, we can be sure it is airline approved and of adequate size, with suitable water bowl, funnel and labels attached.

11 Q: What vaccinations are required?
A: In addition to the vaccinations that may be required by the Government of the country your Dog/Cat will be entering; you will also need to ensure your annual vaccinations are up-to-date. Please note: a Rabies vaccination may also be required. All reputable Kennels will insist on these vaccinations in case your dog/cat needs to board overnight or has to stay in a transit facility overseas.

12 Q: Does my Dog/Cat need to have a Rabies vaccination before going to another country?
A: All countries are different and a Rabies vaccination is not required for entry into all. When you have the Import Health Standards for the country you are moving to, it will state whether you need a Rabies vaccination or not.

13 Q: What should I put in the crate for my Dog/Cat?
A: You will need to put something of yours in the crate for example a towel or a T-shirt that has your smell on it. Another good idea is to put a chew toy which can keep your Dog/Cat busy on their long journey. We will put in the newspaper and ensure there are two water bowls, a funnel and appropriate labels which meet the airline regulations.

14 Q: Can you put the choker chain, collar and lead in the crate with my dog/cat?
A: For safety reasons never leave a lead, harness or collar on your Dog/Cat when they are travelling.

15 Q: How can I collect my Dog/Cat?
A: We will give you an Airway Bill Number which becomes your dog/cat's ticket number. On arrival into the country you are travelling to, ask someone to direct you to the Cargo section of the airline you have used, or their agent in that country. They will ask you to give them the Air Way Bill number, and to clear Customs for your Dog/Cat. They will charge you for doing this. Make sure you collect all documentation including vaccination cards when you pick up your dog/cat in case you need to travel overseas again.

We can arrange for a pet shipper in the country you are going to, to clear Customs and pick up your dog/cat for you, which will take the stress off.

If you need any further help, please contact our transport department TEL: (5411) 5292-6001

Pet Travel Info: Argentina

There is no quarantine in Argentina.

A certificate stating that the animal is in good health and has been inoculated against rabies (for dogs and cats) is required.

This document must be issued by a licensed veterinarian not more than 10 days prior to entering Argentina. The pet must be vaccinated for rabies at least 30 days prior to entering Argentina but not more than 12 months prior.

Be advised that all the documentation must be obtained within 10 days prior the departure of the animal or otherwise it will be void.

The airline must notify the station manager, at least 24 hours prior to arrival, at the point of entry giving notice of pets on board in order to ensure attendance of veterinary surgeon at the arrival airport.

PET IMPORT FEES: If you arrive in Argentina Monday through Friday there is a fee to be paid, which varies from $13.00 to $37.00 depending on the time of your arrival.
If you arrive on the weekend the fee is $61.00

For father up-to-date information contact Petsventura Relocation Services by phone (5411) 5292-6001 or by Email.


  • Clearly display your name and address
  • Use arrows or other marking to indicate the top of the kennel
    Include food and water dishes (both empty), which are secured inside the kennel and accessible from outside
  • Show a food and water schedule and, if any food is necessary, include an ample supply in a bag attached to the outside of the kennel
  • Contain no more than one adult dog (or puppy between eight weeks and six months old that weighs more than 20 lbs.) or one cat per kennel. (Two puppies or kittens that are between the ages of eight weeks and six months old and under 20 lbs. Each may share the same kennel if they are personal pets of comparable size and are socially compatible with one another)
  • A general rule of thumb is that your pet must be able to stand comfortably in the kennel and be able to turn around while standing in the kennel
  • Contain absorbent material or bedding, such as newspaper
  • Display labels on top and on at least one side with the words LIVE ANIMALS printed in 1-inch-high letters


The relationship that we form with animals is unique. The loss of an animal can have an impact on you that are as great as or even greater than the loss of a family member or friend. This bond is what makes our relations with animals rich and pleasing, but also what makes the grief process so difficult.

After your animal has died or been lost, it is natural and normal to feel grief and sadness. Although grief is an internal and private reaction, there are certain stages of grief that nearly everyone experience. By accepting the process, you will be better prepared to manage your pain and to help other family members who share your sense of loss.
There are many stages of grief, but not everyone experiences them all or in the same order. You may experience rejection, rage, guilt, despair, acceptance, and resolution.
  • Your first reaction may be denial that the animal has died or that death is coming up. Denial may begin when you first learn the seriousness of your animal's illness or injuries. Frequently, the more abrupt the death, the more difficult the loss is to accept.
  • Anger and guilt often follow denial. Your anger may be aimed at people you usually love and respect, including your family and your veterinarian. People coping with death will often say things that they do not really mean, maybe hurting those whom they do not mean to hurt. You may feel guilty for not doing something sooner, for not being able to afford other types of or further treatment, or for being careless and allowing the animal to be injured.
  • Depression is also part of the variety of emotions experienced after the death of a special animal. The tears pour, there are knots in your stomach, and you feel weak of all your energy. Day-to-day tasks can seem impossible to achieve. Sometimes you may even ask yourself if you can go on without the animal. The answer is yes, but there are times when special assistance may be helpful in dealing with your loss.
  • Ultimately, you will come to terms with your feelings. You can begin to resolve and accept your animal's death. Even when you have reached resolution and acceptance, feelings of anger, denial, guilt, and depression may reappear. If this does happen, these feelings will usually be less intense, and with time will be replaced with loving memories.
Although the stages of grief apply fairly universally, grieving is always a personal process. Some people take longer than others to come to terms with denial, anger, guilt, and depression, and each loss is different. If you understand that these are normal reactions, you will be better prepared to cope with your feelings and to help others face theirs. Family and friends should be reassured that sorrow and grief are normal and natural responses to death.

Sometimes family and friends may not realize how important your animal was to you or the intensity of your grief. Comments they make may seem nasty and insensible. Be sincere with yourself and others about how you feel. If hopelessness mounts, talk to someone who will listen to your feelings about the loss of your animal. Talk about your sorrow, but also about the fun times you and the animal spent together, the activities you enjoyed, and the memories that are meaningful.

If you or a family member have great difficulty in accepting your animal's death and cannot resolve feelings of grief and sorrow, you may want to discuss these feelings with a person who is trained to understand the grieving process. Your veterinarian certainly understands the relationship you have lost and may be able to suggest support groups and hot lines, grief counselors, clergymen, social workers, physicians, or psychologists who can help.

The death of an animal can upset you emotionally, especially when euthanasia is involved. Some people may feel they would never want another animal. For others, a new animal may help them recover from their loss more quickly. Just as grief is a personal experience, the decision of when, if ever, to bring a new animal into your life is a personal one. If a family member is having difficulty accepting the animal's death, getting a new animal before that person has resolved his or her grief may imply that the life of the deceased animal was unworthy of the grief that is still being felt. Family members should agree on the suitable time to get a new animal. Although you can never replace the animal you lost, you can obtain another to share your life.

The time from birth to old age is much shorter for most domestic animals than for people. Death is part of the lifecycle. It cannot be avoided, but understanding and compassion can help you, your family, and your friends manage the grief associated with it. Try to remember and treasure the good times you spent with your animal. You may also wish to establish a memorial of some type or contribute to a charity in honor of your animal.

In memory of Blitz and Hanni Glass
We love you Diana and Steven


Liliana Crociati died at age 20 while on her honeymoon in Insbruch, Austria. That same day, also died Sabu, his beloved dog.

To My Daughter
Alone I ask myself, why
You are gone and my heart
Which only wanted you
Is destroyed, why?
Why? Only destiny knows,
Why, I ask myself, why?
It is signed ''Your papa.''